PRIVACY POLICY

Effective Date: 24 January 2026

This Privacy Policy (“Policy”) explains how Xela Information Technology LLC, License No. 1003357, a company registered and operating in Dubai, United Arab Emirates (“Company”, “we”, “us”, or “our”), collects, uses, stores, shares, and protects personal data when you access or use www.bestspaguide.ae and any related online platforms or services (collectively, the “Website”).

By accessing or using the Website, you agree to the terms of this Policy. If you do not agree, please discontinue use of the Website.

This Policy is prepared in accordance with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL) and other applicable UAE laws.

1. Scope of This Policy

This Policy applies to all users of the Website, including visitors, registered users, and customers who make bookings through the Website.

“Personal Data” means any information relating to an identified or identifiable natural person.

2. Personal Data We Collect

We may collect the following categories of personal data:

2.1 Identity & Contact Information

Full name
Email address
Mobile number
Account login credentials

2.2 Booking & Transaction Information

Booking details and service history
Payment-related information (processed securely via third-party payment providers)

2.3 Technical & Usage Information

IP address
Device identifiers
Browser type and version
Operating system
Pages viewed and interactions on the Website

2.4 Location Information

With your consent, we may collect approximate or precise location data to enhance service discovery and bookings.

2.5 Aggregated or Anonymized Data

Data that does not directly or indirectly identify you and is used for analytics and reporting.

3. How We Collect Personal Data

We collect personal data through:

Information you provide directly when registering, booking, or contacting support
Automatic technologies such as cookies and similar tracking tools
Third-party service providers involved in payments, analytics, or booking fulfillment

4. Legal Bases for Processing (UAE PDPL)

We process personal data only where permitted under UAE law, including on the following legal bases:

Consent: Where you have given explicit consent
Contractual Necessity: To perform services you request (e.g., bookings)
Legitimate Interests: To operate, improve, and secure the Website
Legal Obligation: To comply with applicable laws or lawful requests

5. How We Use Personal Data

We use personal data to:

Operate, manage, and improve the Website
Facilitate bookings between users and third-party spa and wellness providers
Communicate booking confirmations, updates, and service information
Provide customer support
Detect and prevent fraud, abuse, or security issues
Comply with legal and regulatory obligations

6. Sharing of Personal Data

We do not sell your personal data.

We may share personal data with:

6.1 Service Providers

Third-party spa, massage, and wellness businesses to fulfill bookings made through the Website.

6.2 Technology & Payment Partners

Companies that assist with hosting, analytics, payment processing, customer support, or technical operations.

6.3 Legal Authorities

Where disclosure is required by UAE law, court orders, or regulatory authorities.

6.4 Business Transactions

In the event of a merger, acquisition, restructuring, or sale of assets, personal data may be transferred subject to confidentiality protections.

7. International Data Transfers

Your personal data may be processed or stored outside the UAE by trusted service providers. Where international transfers occur, we take reasonable steps to ensure appropriate safeguards are in place in accordance with PDPL requirements.

8. Data Retention

We retain personal data only for as long as necessary to:

Provide the requested services
Comply with legal or regulatory obligations
Resolve disputes and enforce agreements

Once retention is no longer required, data is securely deleted or anonymized.

9. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Enable essential Website functionality
Remember user preferences
Analyze Website performance and usage

You can manage or disable cookies through your browser settings. Disabling cookies may limit certain features of the Website.

10. Your Rights Under UAE PDPL

Subject to applicable law, you may have the right to:

Request access to your personal data
Request correction of inaccurate or incomplete data
Request deletion of personal data (where legally permitted)
Withdraw consent where processing is based on consent
Object to certain processing activities

To exercise your rights, contact us at:
📧 support@bestspaguide.ae

We may require identity verification before responding to requests.

11. Data Security

We implement appropriate technical, administrative, and organizational measures to protect personal data from unauthorized access, misuse, alteration, or disclosure.

However, no system is completely secure, and we cannot guarantee absolute security of data transmitted over the internet.

12. Children’s Privacy

The Website is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If such data is identified, it will be promptly deleted.

13. Third-Party Links

The Website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. Users should review the privacy policies of those websites independently.

14. Changes to This Privacy Policy

We may update this Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the Website constitutes acceptance of the revised Policy.

15. Data Deletion Instructions

If you would like to request deletion of your personal data collected through Best Spa Guide, you may submit a request by contacting us at:

Email: support@bestspaguide.ae

Please include the following information in your request:
• Your full name
• The phone number or email used on our platform
• Description of the data you want deleted

Once we receive your request, we will verify your identity and process the deletion request within a reasonable timeframe in accordance with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection.

Some information may be retained where required for legal, regulatory, or security purposes.

16. Contact Information

For questions, concerns, or requests regarding this Privacy Policy:

Xela Information Technology LLC
License No.: 1003357
Dubai, United Arab Emirates
Website: www.bestspaguide.ae
Email: support@bestspaguide.ae

of the revised Policy.

Privacy Policy - Best Spa Guide