TERMS AND CONDITIONS
Last Updated: 24 January 2026
These Terms and Conditions (“Terms”) govern access to and use of www.bestspaguide.ae (the “Website”), which is owned and operated by Xela Information Technology LLC, License No. 1003357, a company incorporated and registered in Dubai, United Arab Emirates (“Company”, “we”, “us”, or “our”).
By accessing, browsing, or using the Website, you acknowledge that you have read, understood, and agree to be legally bound by these Terms. If you do not agree, you must immediately discontinue use of the Website.
1. About the Platform
1.1
The Website operates as an online marketplace and booking platform that enables users to discover, compare, and book services offered by independent spa, massage, and wellness service providers (“Service Providers”) operating in Dubai and other locations within the United Arab Emirates.
1.2
Xela Information Technology LLC does not provide spa, massage, wellness, medical, or therapeutic services of any kind.
All services advertised or booked through the Website are offered, managed, and performed solely by third-party Service Providers.
1.3
The Company’s role is strictly limited to providing access to the Website, facilitating listings, and enabling booking-related functionality.
2. Definitions
For the purposes of these Terms:
-
“Website” or “Platform” means www.bestspaguide.ae
-
“Company” means Xela Information Technology LLC
-
“User”, “Customer”, “you” means any individual accessing or using the Website
-
“Service Provider” means any third-party spa, salon, or wellness business listed on the Website
-
“Services” means spa, massage, wellness, or related services offered by Service Providers
3. Acceptance of Terms
By using the Website, you represent and warrant that:
a) You are at least 18 years of age;
b) You have the legal capacity to enter into binding agreements; and
c) You will comply with all applicable laws and regulations of the United Arab Emirates.
4. Role and Limitation of Responsibility
4.1
The Company acts solely as a technology intermediary and booking facilitator.
4.2
The Company does not:
-
Employ, supervise, control, or direct any Service Provider;
-
Guarantee the quality, safety, legality, or suitability of any Services;
-
Assume responsibility for the acts or omissions of Service Providers.
4.3
Any booking or service contract is entered directly between the User and the Service Provider. The Company is not a party to such contract.
5. Bookings and Payments
5.1 All bookings are subject to acceptance and confirmation by the relevant Service Provider.
5.2 Prices, availability, service descriptions, and policies are determined solely by the Service Provider.
5.3 Payments, where applicable, may be processed via third-party payment service providers. The Company does not guarantee uninterrupted payment processing.
5.4 The Company bears no responsibility for service delivery failures, cancellations, delays, or disputes between Users and Service Providers.
6. Cancellations and Refunds
6.1 Cancellation and refund policies are set independently by each Service Provider.
6.2 Users are responsible for reviewing applicable policies before confirming a booking.
6.3 The Company does not guarantee refunds and is not liable for refund-related disputes.
7. User Obligations
You agree to:
a) Provide accurate and complete information;
b) Use the Website only for lawful purposes;
c) Avoid fraudulent, abusive, or harmful conduct;
d) Comply with Service Provider rules and instructions.
8. Service Provider Obligations
Service Providers are solely responsible for:
a) Holding valid trade licenses and approvals;
b) Ensuring hygiene, safety, and service quality;
c) Handling service-related complaints and disputes.
9. Health and Medical Disclaimer
9.1 Services listed are not medical or healthcare services.
9.2 Users should consult a licensed medical professional before booking if they have medical conditions.
9.3 The Company is not liable for injuries, allergic reactions, illnesses, or adverse outcomes.
10. Intellectual Property
10.1 All Website content is owned by or licensed to the Company and protected under UAE and international law.
10.2 Unauthorized use, copying, or distribution is prohibited.
11. Limitation of Liability
To the maximum extent permitted by UAE law:
a) The Company is not liable for indirect or consequential damages;
b) The Company is not liable for acts or omissions of Service Providers;
c) Liability, if established, is limited to the amount paid through the Website for the relevant booking.
12. Indemnification
You agree to indemnify and hold harmless the Company from claims arising out of:
a) Your use of the Website;
b) Your interactions with Service Providers;
c) Your breach of these Terms or applicable law.
13. Suspension and Termination
The Company may suspend or terminate access to the Website at any time if these Terms are violated or as required by law.
14. Privacy and Data Protection
Use of the Website is subject to our Privacy Policy, available at:
👉 https://www.bestspaguide.ae/privacy-policy
15. Amendments
We may amend these Terms at any time. Continued use constitutes acceptance of the revised Terms.
16. Governing Law and Jurisdiction
These Terms are governed by the laws of the United Arab Emirates. The courts of Dubai, UAE shall have exclusive jurisdiction.
PRIVACY POLICY (UAE PDPL COMPLIANT)
Last Updated: 24 January 2026
This Privacy Policy explains how Xela Information Technology LLC collects and processes personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 (PDPL).
1. Scope
This Policy applies to all users of www.bestspaguide.ae (the “Site”).
By using the Site, you consent to the processing of your personal data as described herein.
2. Definitions
-
Personal Data: Information relating to an identifiable person
-
Processing: Any operation performed on Personal Data
-
Consent: Freely given, informed agreement
-
Data Subject: The individual whose data is processed
3. Categories of Personal Data Collected
3.1 Personal Information
-
Name
-
Email address
-
Phone number
-
Billing and payment details
-
Account profile information
3.2 Usage and Technical Data
-
Pages visited
-
Booking activity
-
IP address
-
Browser and device information
3.3 Location Data
Collected only with user consent.
4. Legal Bases for Processing
We process Personal Data based on:
a) Consent;
b) Contractual necessity;
c) Legitimate business interests.
5. Purposes of Processing
Personal Data is used to:
-
Operate and maintain the Site
-
Facilitate bookings
-
Communicate service information
-
Improve user experience
-
Ensure security and prevent misuse
6. Data Sharing
Personal Data may be shared with:
-
Service Providers
-
Technical and operational partners
-
Government authorities where legally required
We do not sell Personal Data.
7. Data Retention
Data is retained only as long as necessary for legal, contractual, or operational purposes.
8. Cookies
Cookies are used to enhance functionality and analytics. Disabling cookies may limit features.
9. Data Subject Rights
You have the right to access, correct, delete data, and withdraw consent.
10. Security Measures
We implement reasonable technical and organizational safeguards, but no system is fully secure.
11. Children’s Data
The Site is not intended for individuals under 18 years of age.
12. Contact Details
Xela Information Technology LLC
License No.: 1003357
Dubai, United Arab Emirates
Website: www.bestspaguide.ae
Email: support@bestspaguide.ae